At LvLuxshop, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a straightforward return and refund policy to ensure your shopping experience is hassle-free.

Return Policy

Eligibility: You may return any unused item in its original packaging within 10 days of delivery for a full refund. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

- Non-returnable Items: Some items are non-returnable, including:

- Items that are not in their original condition or are damaged due to misuse.

- Items that are returned more than 10 days after delivery.

How to Initiate a Return

To initiate a return, please follow these steps:

Contact Us: Email us at lvluxshop01@outlook.com within 10 days of receiving your order. Please include your order number and the reason for the return in your email.

Return Authorization: Our customer support team will provide you with a Return Authorization (RA) number and instructions on how to return the item.

Packaging: Pack the item securely in its original packaging, including any accessories, manuals, and documentation that were included with the item.

 Shipping: You are responsible for return shipping costs unless the return is due to our error (e.g., you received an incorrect or defective item).

Refund Process

Processing Time: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Refund: If approved, your refund will be processed within 7-10 business days after receiving your returned item. The refund will be issued to the original method of payment.

Shipping Costs: Shipping costs are non-refundable, except in cases where we have made an error with your order.

Contact Us

If you have any questions about our Refund and Return Policy, please contact our customer support team:

Email: lvluxshop01@outlook.com  

Phone: +32 470 66 16 79  

Hours of Operation: 24/7